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ServiceNow Mainline Certification
A unified certification framework covering ServiceNow core platform, implementation specialist, IT operations, customer workflows, HR, portfolio management, security operations, and governance certifications.
Ecosystem Scheduling Architecture Update
According to the guide:
- Traditional physical vouchers have been retired.
- Candidates unlock exam eligibility through ServiceNow University / Now Learning.
- Registration uses Single Sign-On (SSO) and is completed through the Pearson VUE testing network.
- Several Certified Implementation Specialist (CIS) tracks require passing CIS-DF (Data Foundation) before advanced implementation certifications can be attempted.
Core Platform & Development Track
| Exam Code | Certification | Prerequisites | Exam Scope |
|---|---|---|---|
| CSA | Certified System Administrator | None | Instance administration, configuration, users, security |
| CAD | Certified Application Developer | None | Scoped applications, scripting, workflows, source control |
| CAS-PA | Certified Application Specialist – Performance Analytics | CSA or CAD | KPIs, dashboards, analytics, data collection |
| CPOA | Certified Platform Owner Expert (2026 New/Beta) | Advanced Platform Experience | Platform governance, enterprise architecture, organizational transformation |
IT Operations, Service & Asset Management Track
| Exam Code | Certification | Prerequisites | Exam Scope |
|---|---|---|---|
| CIS-DF | Certified Implementation Specialist – Data Foundation | None (mandatory for other CIS tracks) | Data modeling, foundation data, platform data architecture |
| CIS-ITSM | Certified Implementation Specialist – IT Service Management | CIS-DF + CSA | Incident, Problem, Change, Service Catalog, Request Management |
| CIS-Discovery | Certified Implementation Specialist – Discovery | CSA | Discovery patterns, credentials, schedules |
| CIS-EM | Certified Implementation Specialist – Event Management | CSA + CIS-Discovery | Alert rules, event mapping, Metric Intelligence |
| CIS-SM | Certified Implementation Specialist – Service Mapping | CIS-DF + CIS-Discovery | Service maps, entry points, operational tracking |
| CIS-HAM | Certified Implementation Specialist – Hardware Asset Management | CIS-DF + CSA | Hardware lifecycle, stockrooms, audits |
| CIS-SAM | Certified Implementation Specialist – Software Asset Management | CIS-DF + CSA | Software licensing, discovery mapping, reconciliation |
Customer, Employee & Strategic Portfolio Track
| Exam Code | Certification | Prerequisites | Exam Scope |
|---|---|---|---|
| CIS-CSM | Certified Implementation Specialist – Customer Service Management | CSA | Case management, omnichannel routing, customer service |
| CIS-FSM | Certified Implementation Specialist – Field Service Management | CSA | Scheduling, mobile workforce, work orders |
| CIS-HR | Certified Implementation Specialist – Human Resources | CSA | HR Case Management, Employee Center, lifecycle events |
| CIS-SPM | Certified Implementation Specialist – Strategic Portfolio Management | CSA | Strategic planning, demand management, agile roadmaps |
| CIS-PPM | Certified Implementation Specialist – Project Portfolio Management | CSA | Projects, resources, cost tracking |
Security Operations & GRC Risk Track
| Exam Code | Certification | Prerequisites | Exam Scope |
|---|---|---|---|
| CIS-RC | Certified Implementation Specialist – Risk and Compliance | CSA | Policy management, controls, risk frameworks |
| CIS-VRM | Certified Implementation Specialist – Vendor Risk Management | CSA | Third-party risk, vendor assessments, issue management |
| CIS-SIR | Certified Implementation Specialist – Security Incident Response | CIS-DF + CSA | Threat intelligence, NIST/SANS response, SecOps dashboards |
| CIS-VR | Certified Implementation Specialist – Vulnerability Response | CIS-DF + CSA | Qualys/Tenable integration, remediation, vulnerability management |